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Babymad Fertility Products - Pregnancy & Ovulation Tests, Male Fertility Tests, PreSeed, Zestica and many more Fertility Products

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Delivery FAQs Print

DELIVERY INFO

We want you to receive your goods as quickly as possible and in the condition in which they are dispatched. To do this we use only Royal Mail 1st class delivery service. All UK orders are delivered free. Orders within the EU will have a small airmail charge applied.

We do our best to deliver the goods to the correct address, however we cannot be held responsible for incorrect or incomplete information supplied by the customer. If goods are delayed due to this information being incorrect or incomplete, we are unable to offer any refund. Always ensure you supply us with a correct, complete delivery address including postcode.

Once delivery has been delivered to the given address, it is no longer the responsibility of Babymad.com. If the goods are signed for by someone other than the recipient, but not passed on, we cannot take responsibility for this or offer any refund.

Delivery FAQ's

1. How quickly will my order be delivered?
2. How will my order arrive?
3. Will I need to be in to take delivery?
4. What happens if I'm not in to receive a delivery?
5. Does it cost more to send to N. Ireland, Highlands etc?
6. What should I do if my order has not arrived within 5 days?

1. How quickly will my order be delivered?
Normally your order should arrive within 5 working days, however it is quite often much quicker than that and may even arrive the following day, but please do not rely on this being the case. If you definitely require your order the following day, we recommend using the express delivery option.

2. How will my order arrive?
Your order will be delivered by Royal Mail.

3. Will I need to be in to take delivery?
No. Most packages will fit through a standard letter box.  Anything over 50 tests then you'll porbably need to be at home otherwise the Post Office will probably return the parcel to the local sorting office and leave you a card to say they have done that.

4. What will happen if I'm not in to receive delivery?
If you are not in, your order will be returned to the local delivery office or post office. You will be able to collect the item or arrange for delivery another time. A card should be left stating that an attempted delivery was made. If you have not received your order on the day you expect it and no card is left, please contact us as soon as possible so we can follow up with carrier.

5. Does it cost more to send to N. Ireland, Highlands etc?
No, unless Royal Mail start charging more to deliver to these areas.

6. You've sent me the wrong items, what shall I do?
If you have chosen standard delivery and your items haven?t been received within 5 days, please let us know and we will follow up with the carrier.

 
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